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Terms and Conditions That Protect Your Account

Our terms are written so you understand exactly how your account works, what happens when you deposit via DANA, OVO, GoPay or QRIS, and how we handle your…

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kolamtoto Terms and Conditions That Protect Your Account
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How to Reach Us About Your Terms

We answer questions about your account, withdrawals, deposits and terms through multiple channels so you can reach us the way that suits you best.

Email Support Contact [email protected] with your account email and question.
Live Chat in Lobby Open your account and tap Support at the bottom right.
Account Settings Update your registered payment method, email, or withdrawal address directly in Settings.
YOUR ACCOUNT SAFETY

How We Protect Data, Privacy and Your Balance

Our terms define how we secure your account, handle your payment information, store your data and let you request changes.

Data Encryption

Payment details and login credentials are encrypted end-to-end. We use industry-standard TLS 1.3 for all account transfers.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. You can disable non-essential cookies in Settings without losing core features.

Account Closure

To close your account permanently, email [email protected] from your registered address. We'll process it within 2 business days and retain records for compliance.

Data Retention

We keep account and transaction records for 7 years for regulatory compliance. Personal data is deleted 2 years after account closure, unless law requires longer retention.

Payment Security

DANA, OVO, GoPay and QRIS process withdrawals through PCI-DSS compliant channels. Your withdrawal request is verified within one business day.

Request Data Access

Email [email protected] with 'Data Subject Request' in the subject line. We'll send a copy of your account data within 5 business days.

Frequently Asked Questions About Our Terms

These are the questions our Indonesia players ask most often about how our terms work, what your rights are, and how to manage your account. If you don't see your question here, reach out to our support team and we'll walk you through it.

You can pause deposits by setting a temporary deposit limit in your Account Settings. To close your account entirely, email [email protected] and we'll process it within 2 business days. Any outstanding balance is paid to your registered payment method.

Yes. Go to Account > Payment Methods, add or remove DANA, OVO, GoPay or QRIS accounts, and confirm the change. You'll need to verify with your registered email. The new method is active within 24 hours for deposits and withdrawals.

Log in and check your transaction history under Wallet > History. Every deposit and withdrawal is timestamped and tied to your chosen payment method. If you spot an error, email [email protected] with your account number and the transaction date within 30 days.

Your withdrawal request is verified within one business day. Once approved, the funds reach your DANA, OVO, GoPay or QRIS account within 5–15 minutes. If you don't see it, check your payment app or contact your payment provider's support.

We may restrict or suspend your account if we detect unusual activity, failed verification, or violation of these terms — for example, multiple accounts using the same device or payment method. We'll notify you by email and give you a chance to respond within 7 days.

We collect your email, registered name, phone number, payment method details and gameplay history to verify your identity, process deposits and withdrawals, and detect fraud. We do not sell this data. You can request a copy or deletion by emailing [email protected].

We update these terms if the law changes or we improve our service. We'll post changes here at least 30 days before they take effect and send a notice to your registered email. Continued use of your account after the notice date means you accept the new terms.

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